Breaking News
Federal Court Slaps Down FTC– Holds Ringless Voicemail Platform Provider …
Eric J. Troutman
Stratics Networks just landed one of the biggest wins in TCPAWorld history–and we told you it was coming. We zoomed in on a novel new theory presented by Stratics in a battle with the FCC. The argument, is essence, is that Stratics is just an interactive computer platform that allows...
READ MOREWe’re Paying Off Medical Obligations Wrong
Medical debt imposes a crushing burden on millions of Americans. More than 40 percent of Americans owe medical debt, with 18 percent…
CFPB supports Connecticut’s bill to ban medical obligations on credit reports
On April 15, the CFPB released a letter written by Brian Shearer, the Assistant Director within the Office of Policy Planning and…
Stanford Research Shows People Are Less Likely to Pay Existing Medical Bills After Prior Obligations in Collections Are Eliminated
When it comes to helping Americans manage rising health care costs, one increasingly popular policy stands out for both its…
Text-Messaging Collector Hit With $1 Million Fine for Posing as Law Firm
Harassing text messages aren't just for scorned lovers anymore. At least one debt collection agency has been using texts to…
Credit Card Delinquency Rates Worst on Record Since 2012
Nearly 3.5% of credit card balances were 30 days or longer past due at the end of December, the Philadelphia…
No Wrongdoing Admitted In Nicholas Financial $750K Class Action Collection Settlement
Nicholas Financial agreed to pay $750,000 to resolve claims it violated debt-collection laws when collecting on loans and repossessing collateral. The…
Web Page Launched to Dispel Criticism BNPL Loans Are Predatory-lending Products
Looking to dispel criticism that buy now, pay later loans are predatory-lending products, BNPL provider Klarna AB has launched Wikipink…
Trump Bond Posted by SubPrime Auto Lender/Collector Billionaire
When news broke that former president Donald Trump had managed to post a $175-million bond to prevent an asset seizure…
Mass. Senator Thanks Collectors for Willingness to Create Collaborative Collection Legislation
The Massachusetts Senate passed a “compromise” version of legislation affecting debt collection practices in Massachusetts, and according to its sponsor, the bill…
The Bottom Line
Product Spotlight
CSS Product Spotlight
Henry Gardner
CSS, Inc., a leading provider of enterprise class accounts receivable management and financial software offers a broad portfolio of platforms & solutions. CSS enables companies to transition their legacy revenue & payment management systems to a modern, cognitive, centralized, cloud-based Financial Ecosystem®. CSS may be utilized to provide business financial...
READ MORESkip Tracing Advisor
Developing a Network of Closed Sources by Ron Brown, Skip Tr…
Ron Brown
As we begin this article it is very important that the professional tracer clearly understand what constitutes a “CLOSED SOURCE”, the value of a closed source network and the obligation due to each closed source. Definition: CLOSED SOURCE… sources of information with restricted access and information available only through mutual information...
READ MOREWhere to Obtain Consumer License Plate Info
When is License Plate Recognition Illegal?
License Plate Recognition Revolutionizes Skip Tracing
Compliance Requirements a “Cybertracker” Must Follow
Compliance a Skip Tracer Must Follow
4 Laws You Can’t Afford to Break When Skip Tracing
The Best Places to Learn to Skip Trace
Skip Tracing’s 4 Primary Sources of Information
Beware of the Skip Guesser
The Origin of the Cybertracker
Cybertracking Using Email & Websites
Why You Are the Golden Bullet for Skip Tracing
Stop Searching for the Golden Bullet
4 Sources You Need to Search the Invisible Web
Expert Skip Tracing Sources on the Invisible Web
Collection Software Roundtables
Shielding Collectors From TCPA and FDCPA Violations
Joshua Fluegel
The demands of regulators lead collection professionals to collect debt with the credo of “as little contact with the consumer as possible.” Every eliminated encounter with a consumer while the payment is still being collected is one less chance for a TCPA or FDCPA violation. For this reason many accounts...
READ MOREAgencies Turn to Collection Software for Compliance
Healthcare Collections Transforms Into Customer Service
How to Avoid Multi-Office Challenges
Small Office Collections: Avoiding Software Selection Mistakes
Keep Electronic Payments Easy - Or Else
Speech Analytics: Analysis of Speech and Prevention of Lawsuits
Prevent Waste from the Beginning with Skip Tracing
What Are You Missing from Your Legal Collection Software?
Satisfying the Many Needs of High-End Collections
What Your Collections Need to Go Virtual
What's Coming in Medical Collections
Statistics You Need for Dialer Campaigns
Mistakes You Can Avoid in Collection Software
Ensuring Easy Use and Support
Voice Broadcasting Evolves to Resolve Debts
Feature Stories
Hunstein on Rehearing – Revisiting Article III Standing in…
Eve Cann and Jonathan Green
On April 21, 2021, the Eleventh Circuit Court of Appeals issued its decision in Richard Hunstein v. Preferred Collection and Management Services, Inc., and potentially created a new claim under the Fair Debt Collection Practices Act (FDCPA) – ruling that a debt collector's sharing of information with a vendor is a violation...
READ MOREDerogatory remarks remain on your credit reports for about seven years
CollectTECH19 Brings Together the Brightest Minds in Technology
New Regulation Leads to Wave of Innovation
Project Management: Asking the Right Questions
Operating On Your Healthcare Collection Software
CollectTECH19 Speakers Sound Off on the New CFPB Ruling Affecting Texting and Emailing
Top 3 Ways Gamification Impacts Your Contact Center
Most Profound Revolution in Financial Services Since FDIC
How Your IVR is Costing You and How to Stop It
Digital Age Collecting in a Regulatory Minefield
Tech Solutions From the Collection Floor
Debt Collection Disrupted
Data Security Essential for Electronic Payments
Using Video to Show Off Your Company
3 Ways to Prevent Your Extinction
Collection Agency Advisor
The Secret to Excelling in Profit AND Performance
Gordon C. Beck III
To each their own. That’s what I keep telling myself when discussing with my competitors what their strategy is to run and operate a successful collection agency. Everyone’s outlook is different, but the same. Sure, everyone wants to be a top agency, that’s what everyone is supposed to say. But...
READ MOREThe Beginning of Collections’ Era of Innovation
Staying Ahead of Change and Technology
The 3 Keys to Motivating Employees
5 Phases to Get the Most Out of Your Training Programs
Strategies to Focus on More Lucrative Accounts
Encouraging 5 Behaviors to Improve Morale
Interviewing the Next Top Gun
Engaged Collectors Instead of Dialer Zombies
How Speech Analytics Changed the Way We Do Business
Working with the Modern Mortgage Consumer
How I Handle Federal and Private Student Loan Collections
The Step-By-Step of Commercial Collections
How to Get Into Municipal Utility Collection
16 Things Your Letters Should Have
Compliance vs. Operations
Legal Collection Advisor
Executive Orders Impacting Collections
Michael Starzec
No, this is not a review of the 1996 thriller starring Kurt Russell, Halle Berry and Steven Seagal but it does focus on the prestige of the word “Executive.” At hotels and sports arenas, you want the executive suite. In Illinois, at least a 1,000 corporations integrate “executive” into their...
READ MOREKanye West and the CFPB
FTC's Advice on Data Security
Dissecting the New World of Text and Email
Scouring Documents Quicker with Optical Character Recognition
More Powerful Than Money: How to Really Motivate Employees
Collectors Help Consumers Obtain Credit
3 Major Steps to Maintain Confidence in Your Compliance
Meaningful Involvement Looms Daily Since Weltman
The New CFPB and Its Faith in the American People
4 Critical Questions Commercial Collectors Should Be Asking
Benefits of Legal Debt Collection on the Nation’s Economy
Pay Attention to Incoming and Outgoing Mail!
Making Compliance a Value-Added Component
Supreme Court Henson Case Brings Common Sense?
Make Like the Cubs and Win for Collections
Cover Stories
Washington Court Rejects Hunstein; Holds Article III Standin…
Steel Rose
Nearly two years after the Supreme Court’s 2021 decision in Transunion v. Ramirez, courts and litigants continue to grapple with standing issues in Fair Debt Collection Practices Act (FDCPA) cases brought by plaintiffs alleging intangible harms to reputation and privacy interests. Prominent among these post-Ramirez FDCPA cases was Hunstein v. Preferred Collection &...
READ MOREAlternatives to Payday Loans
Industry Leadership on the Future of Collection Technology
Game Changers From Collection Tech Leaders
Top Women Leaders in A/R Talk Technology
Helping Creditors See the Big Picture
Top 10 Innovative Agencies
20 Most Powerful Women in Collections
New World of Credit Card Collections
Who's Who in Compliance 2018
The CFPB's New Payday Rule
Protecting Your Business in Commercial Collections
Collectors Weigh In On Proposed CFPB Rules
25 Most Influential Women in Collections
Guitar Collector Collection Attorney
Mining Call Detail in Telecom
Collection Industry Advisor
3 Options to Offer During Tax Season
Nick Jarman
When it comes to collecting debt, tax season is without argument the most profitable season of the year. Tax season starts at the beginning of February and wraps up in early May. February generally sees the highest return and slightly tapers off each month thereafter. One issue that can ease...
READ MORECompliance Advisor
PCI Compliance, SOC, and HITRUST
Debra J. Ciskey
With the June, 2019, disclosure of a data breach at AMCA looming large in the rearview mirror, debt collectors both large and small are scrambling to verify the security of their consumer portals and their consumer information in general. With numerous vendors and auditors serving the industry in this key...
READ MORECompliance Controls for the New Age of Collections
Using Scripting to Prevent Potential Law Violations
CFPB Report Reveals Telling Statistics
What the CFPB Has to Say About Your Production Incentives
There are Always Bad Guys
Regulators In Colorado Stop Talking and Listen to Collectors
Demonstrating You Are the Key to Patient Satisfaction
What Constitutes a Deceptive Practice?
“Reasonable Belief” Applied to Credit Repair Organizations’ Activities
Collection Letter Cases Gone Wild
Ratcheting Up Your Compliance Management System
Leading Collectors Provide Telecom Compliance Insights
False Accusations or Real Problems?
Dispute Management: New Advice from the CFPB
Preventing Cracks In Your Compliance Management System
Training Advisor
Collectors Working from Home: Is that Remotely Possible?
Harry Strausser
Over the years, when I presented programs on technology and the impact it has had on the ARM industry, I have always found a lot of entertaining stories and examples to use underscoring how far we have come. The interesting dynamic with technological change is that we quickly forget how...
READ MOREEmpathy: Paving a New Road to Collector Understanding
Legal Training: What You Absolutely Must Know
Impress the Press with Communication
Immediate Benefits of a Motivated Staff
Can Complaints Be the Perfect Basis for Compliance Training?
Certified for Success in Debt Buying
How to Purposefully Train Collectors for Telecom Success
3 Recommended Ways to Grow Your Firm
Survey Reveals Top 4 Collection Pain Points
Creating a Corporate Legacy
Reasons to Diversify into New Markets
Lonely at the Top? Bearing the Weight of Leadership
5 Ways to Keep Your Leader Ship Afloat
Sealing the Deal
5 Ways to Land Clients Like a Large Agency