September/October 2016

Checklists & Training Tools

A Map to Online Skip Tracing Data

Joshua Fluegel

There is no correct way to scour the Internet for data on a consumer. The troubling thing about this is that means there isn’t exactly a defined wrong way to...


Collection Agency Advisor

The Sensitive Nature of Medical Collections

Sam Eidson

As we continue to age it becomes more difficult to have a clean bill of health. Whether it be you or one of your loved ones that experience a medical...


Feature Stories

9 Steps to Buying a New Phone System

Gordon Beck

Not long ago my agency was faced with the daunting task of upgrading and replacing a phone system that we had all grown to KNOW and love (notice I emphasized...


Cover Stories

25 Most Influential Women in Collections

Collection Advisor

The debt collection profession is wide open to influence from anyone. Fortunately there are only those who collect it but consumers who wish to resolve it. Collection Advisor salutes the...


Technology Advisor

Managing Unstructured Data with Big Data Notions

Sam Edens

Data is traditionally structured. It makes the data easy to read and simple to consume. Are those statements actually true? I have a hard time accepting that perception. What if...


Compliance Advisor

Staying Optimistic in a World of Compliance Unknowns

Debra J. Ciskey

“It’s snowing still,” said Eeyore gloomily.“So it is.” “And freezing.” “Is it?” “Yes,” said Eeyore. “However,” he said, brightening up a little, “we haven’t had an earthquake lately.” - A.A...


Skip Tracing Advisor

Tracing on Student Loan Debt

Ron Brown

In this issue we will take a look at tracing on student loan debt. Again, as in all tracing endeavors, there must be a starting point and as I have...


Collection Training Advisor

Solving Miserable Uncertainty

Harry A. Strausser III

We have addressed numerous topics in this column over the past five years. Our goal has been to share ideas of common concern among operators at all levels of the...


Legal Collection Advisor

The Student Debt Crisis: Where We Are

Fred N. Blitt

Many believe that the next great financial crisis in America involves the enormous size and volume of student loan debt being acquired by our nation’s young adults. In a recent...


Software Spotlight

Collection Software Eases the Burden of Medical Debt Complia…

Joshua Fluegel

Medical debt always finds consumers in a vulnerable state. This is the reason government agencies like the CFPB regulate it so heavily. First and third party collectors alike have been...