SoundBite Communications Enhances Customer Contact Strategies with Hosted Predictive Dialing

New Dialer Technology Drives More Conversations with Complete Customer Contact Solution

Noble Systems Corporation, a global leader in contact center technology solutions, today announced that it is currently serving four of the top six debt management agencies under contract with the U.S. Department of Education (ED) to service student loan accounts. According to the most recent (May 2010) ED competitive performance report, Noble clients lead the nation in processing federal student loan debt in dollars collected, total accounts serviced and overall administrative resolutions.

HOW TO STAY CURRENT WITH KEY VENDORS – PAINLESSLY

Managing Cash Flow with New PayFast System

With credit tighter than it has been in generations, there is no segment of the economy feeling the squeeze more acutely than small business owners.   Credit provides most business owners with the ability to purchase their inventory, pay rent, purchase supplies and pay their help.  When banks are reluctant to lend it makes it even more important to manage cash flow and avoid large fluctuations in payments.

A new product provides small to mid-size business owners with the ability to manage cash by paying recurring bills with daily payments from credit card receipts.  Credit card processing industry leader, Integrity Payment Systems, Des Plaines, IL,  provides small and mid-size businesses nationwide with a new "floating" micro payments solution designed to help buyers and sellers pay bills safely and conveniently from daily credit card transactions.

The unique payment option allows business owners to smooth out payments over the course of the month and to avoid large swings in their cash position.  Multiple splits can be done to pay multiple suppliers and other creditors by taking a small percentage from each credit card transaction and allocating it to selected accounts.

“It’s a painless way for me to make sure my key vendors are paid each month,” said William Diller, President of Wind Tide of North Carolina, who has been using PayFast for several months.  “I control what percentage of my daily credit card receipts are paid to my key vendors and the transactions happen seamlessly.”

PayFast can be used to pay rent, utilities, major suppliers and other recurring bills.  “I was able to easily set up the payments with Integrity and I have online visibility to how much is being  paid to which creditors any time I want to check,” said Diller.  “It has made it much easier to manage my cash flow.”

To begin the process a business owner simply contacts Integrity at 888-477-4500.  A professional underwriter will help determine the correct percentage of daily receivables to transfer to each account the business owner wants to pay.  Once the system is set up, the payments are automatically directed to the appropriate account.  Both a percentage and a total cap amount are defined for each period.  When the total amount of the bill is paid, the payments stop.

Integrity Payment Systems  works with retailers, restaurants and other small businesses to help them process credit card transactions most effectively.  Because of the relationship with so many small businesses,  Integrity  identified a need in the market and created a product which allows business owners to pay selected accounts with daily micropayments.

The advantage of the system is that it avoids large swings in cash flow throughout the month, while providing funds to selected suppliers on a daily basis.  The business owner does not have to set aside funds for payment at the end of the month and can easily maintain a strong credit rating without focusing time and resources on cash flow management.   The PayFast system makes this all automatic and behind the scenes.  Using the Integrity Payment Systems back-end technology, the business owner’s credit card batches can be split multiple times to make multiple micro payments.

“It’s one less thing to worry about at the end of every month,” says Mike Ponder, President of Integrity Payment Systems.  “And it’s one way we can help our customers succeed in this challenging economy.”

Integrity Payment Systems is a leading provider of payment solutions to the retail, restaurant, medical and business-to-business sectors.  As a direct settlement institution, IPS operates all aspects of its business under one roof, with a focus on providing value-added business solutions to help their clients succeed.  The company provides its customers with the capability to accept a full range of payment options including credit, debit, and EBT card processing; check processing and remote deposit; a QuickBooks solution; the IPS MoneyGate^TM - a virtual terminal; risk/security and PCI management assistance; wireless options; gift and loyalty programs and a variety of other business building solutions designed to help customers solve problems and grow their business.  IPS is the first company in the country to offer PAYFAST^SM.  For more information on Integrity Payment Systems, contact the company at 1-888-477-4500 or at www.integritypaymentsystems.com. 

Ontario Systems, a leading provider of accounts receivable and revenue recovery management solutions for the collection and health care industries, announced the market introduction of Collect SAVVY™ Healthcare at the 2010 HFMA ANI Conference in Las Vegas, June 19-23. Collect SAVVY Healthcare is a solution that enables hospitals and healthcare providers of any size to manage receivables and self-pay accounts more effectively for increased revenue. Collect SAVVY Healthcare is scalable, customizable and incorporates industry best practices to help increase cash flow, reduce denials and operational costs, and improve the self-pay process—all while maintaining the integrity of the patient relationship.

Collect SAVVY Healthcare automates all receivables activities based on a provider’s specific needs and objectives. Managers can select specific strategies for each patient account or group, based on the provider’s own contact guidelines and in compliance with regulations, and the software will instruct the system to automatically follow the rules of the strategy. Collect SAVVY Healthcare also provides Margin Watch™ that allows patient representatives to dynamically monitor the overall cost and margin threshold for each patient as well as additional business intelligence data so managers can determine which strategies are most effective and adjust accordingly. Moreover, Collect SAVVY Healthcare embeds third-party follow-up and self-pay policies to optimize workflow and reduce the payment cycle. Collect SAVVY Healthcare is a healthcare industry first in its ability to administer multiple account directives instantly and enterprise-wide to yield maximum return.

“Hospitals are under unprecedented economic pressures and need patient-friendly, yet effective, solutions to increase cash and sustain their solvency,” said LeAnne Hester, Chief Marketing Officer, Ontario Systems. “They’re faced with the increasing challenges of sustaining profit margins and maintaining short- and long-term financial stability, combined with significant regulatory reform. Collect SAVVY Healthcare was designed to help. It has evolved from more than thirty years of successful revenue recovery expertise and will give health care providers the power to easily manage the financial aspects of their businesses. Hospitals are able to analyze, refine and apply revenue recovery strategies dynamically, focusing their efforts to maximize returns while safeguarding the patient relationship.”

Collect SAVVY Healthcare is Microsoft^®-based and delivered as a fully supported, flexible solution that interfaces with a hospital’s existing patient system. Collect SAVVY Healthcare will be available by the end of the summer to healthcare providers of any size and can be deployed on-premise or as a Software-as-a-Service (SaaS). In addition to Collect SAVVY Healthcare, Ontario Systems offers Collect SAVVY solutions for Accounts Receivable Management, Debt Buyer and Legal professions.

About Ontario Systems

Founded in 1980, Ontario Systems, LLC, is a leading provider of collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. For more information, call 800-283-3227 or visit www.ontariosystems.com.

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Buffalo, NY - Creditors Interchange Receivable Management, LLC. (Creditors Interchange), one of the nation’s largest privately held accounts receivable management firms, is pleased to announce that 2010 marks the 50th anniversary of the founding of the company. This achievement makes them one of the longest tenured agencies in the industry. An Employee Appreciation Luncheon and 50th Anniversary Celebration is taking place today at the Company’s facilities.

Creditors Interchange was established in Buffalo, New York in 1960, by its original founders, the late William G. Young and Thomas Faso, Sr., with the sole purpose of recovering past due medical accounts.

The company has seen more than a few changes over the last half century. Over its first 37 years Creditors Interchange grew to 35 employees and serviced a number of area hospitals, doctors, and local government contracts. In 1997 controlling interest in the Company was turned over to David G. Young and Thomas Faso, Jr.; both sons of the original founders. Over the next few years, Creditors Interchange continued to grow, adding both employees and offices. The client base grew as well, expanding from local hospitals and universities to some of the nation’s largest credit grantors and debt buyers. In 2003, ownership of the Company changed from the Young/Faso group to an investor group and management. The new entity was called Credint Holdings, LLC and the Company continues to operate as Creditors Interchange.

In reflecting on the company’s history, David G. Young, son of the late founder William G. Young, and current board member, commented, “My father would be proud of the legacy he created as I am sure Thomas Faso, Sr. is. We have had our ups and downs throughout the years but devotion to our employees and dedication to our clients has remained constant. I would like to thank everyone that has helped Creditors Interchange make it to this milestone and look forward to the next 50 years.”

For half a century, Creditors Interchange’s commitment and integrity to their clients has earned them a reputation for excellence. This commitment ensures a long and bright future for the company as they remain steadfast in their dedication to providing world-class service to their clients.

"Reaching this milestone in our company's history is a true testament to our employees. Over the years, there have been countless individuals who have worked together to make this company the success it is today," stated Gary S. Holter, President and CEO. "Not only is this the time to acknowledge the accomplishments of the past, but also a time to look to the future. We consistently produce strong collection results for our clients and emphasize protection of their brand names. At the same time, we are focused on improving the caliber of our collection calls and quality of debtor payments that have become synonymous with the Creditors Interchange name.”

Creditors Interchange is based in Buffalo, New York and has 650 employees. They count as their clients many of the largest and most prestigious consumer credit grantors in the nation. Visit www.creditorsinterchange.com for more information about the company.