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| Tuesday, March 23, 2010 |
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Credit and Collection Industry Complaint Resolution Exceeds National Average
By ACAInternational @ 11:00 AM ::
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(MINNEAPOLIS - March 23, 2010) – A little known fact about the credit and collection industry; we care very deeply when bad actors cross the line by breaking the law or treating consumers disrespectfully. As an industry, we are working diligently and expeditiously to resolve consumer complaints.
According to the Council of Better Business Bureau’s (BBB) 2009 annual report on complaints released in early March 2010, the collection industry resolved 85 percent of the complaints it had received, compared to the average of 73.8 percent among all industries tracked by the BBB. “Effective complaint resolution helps consumers find answers to their questions and reduces the likelihood and expense of adjudication through the legal process,” said ACA International CEO Rozanne Andersen.
Since 2002, the credit and collections industry has resolved an average of 82.5 percent of the complaints filed with the BBB-exceeding by 11.5 percent the average of complaint resolution by all industries. From 2002-2009, all other industries resolved on average 71.45 percent of the complaints received.
“We are proud of our rate for complaint resolution, but we are pushing ourselves to do better," said Andersen. "That’s why we are meeting state attorneys general, regulators and others to better assess consumer complaints and ensure that, as an industry, we better understand and diligently address them."
Consumers have important rights when dealing with a collector as they work to resolve their debts and ACA International wants to help. For information on consumers’ rights under the law and how to communicate effectively with collectors to resolve debts, visit askdoctordebt.com. Created by ACA International Education Foundation, askdoctordebt.com is a valuable, comprehensive and straightforward tool that helps consumers finds answers to their important questions.
ACA International, the Association of Credit and Collection Professionals, is the comprehensive, knowledge–based resource for success in the credit and collection industry. Founded in 1939, ACA brings together more than 5,000 members worldwide, including third–party collection agencies, asset buyers, attorneys, creditors and vendor affiliates. ACA International establishes ethical standards, produces a wide variety of products, services and publications, and articulates the value of the credit and collection industry to businesses, policymakers and consumers. For more information about ACA International, visit acainternational.org
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§ Credit and Collection industry committed to complaint resolution.
§ Collection industry resolves 85% of complaints compared to 73.8% among all industries.
§ From 2002-2009, collection industry resolved an average of 82.5% of consumer complaints compared to an average 71.45% for all industries.
§ Debt collection industry pushing itself to improve resolution of consumer complaints.
§ For easy to use information on consumer debt visit askdoctordebt.com.
acainternational.org
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| Tuesday, March 09, 2010 |
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Gary Moore Named Associate Partner at The Intelitech Group
By Tom McHale @ 3:14 PM ::
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Gary Moore Named Associate Partner at The Intelitech Group
Collection industry veteran will help clients optimize the Acumen! business analytics suite to boost agency productivity and profitability
Vancouver, Wash. – March 9, 2010 - The Intelitech Group, a business consulting practice and technology solutions provider for the collection industry, today announced the appointment of Gary Moore as Associate Partner. Moore is joining The Intelitech Group to help collection agencies optimize the Acumen! business analytics suite to improve collector productivity and agency profitability.
Acumen! is a business analytics suite that offers critical solutions and tools designed to help agencies be more successful in their collection efforts, and improve profitability. The suite includes highly accurate and competitive scoring data, a performance dashboard to monitor Key Performance Indicators (KPIs) and an easy-to-read graphical reporting tool.
A collection industry veteran with 15 years of experience leading teams that help clients successfully install new collection software systems, Moore’s consulting efforts will focus, in particular, on helping clients profile accounts, match work effort with potential ROI, track trends and improve management reporting with Acumen!.
“Agencies face rising costs, constantly evolving client requirements, increasing regulation and the need for tools and flexible technology to help manage collection processes more effectively. Gary Moore’s industry experience in working with collection agencies with their implementations makes him a strong addition to our client-service team,” said Doug Gregg, Senior Partner at The Intelitech Group. “The insights he has gained in years of consulting, will help agencies optimize their resources and respond nimbly and profitably to the ever increasing challenges they face today,” Gregg noted.
Moore entered the collection industry in 1995 when he joined Ontario Systems. He spent 15 years at the company in a variety of national account, client and implementation services positions. Moore will be based in Muncie, Indiana and can be reached at: garym@intelitechgroup.com.
About The Intelitech Group
The Intelitech Group provides consulting and technology solutions to help agencies achieve optimal results. Leveraging industry expertise and market intelligence with latest technology innovations, The Intelitech Group brings extensive knowledge, insights and practical tools to help agencies delve deep into all facets of the organization to measure, analyze and implement results-oriented solutions. For more information visit: www.intelitechgroup.com.
For more information, contact:
Doug Gregg
Senior Partner
The Intelitech Group
765-744-7705
dougg@intelitechgroup.com
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| Tuesday, March 09, 2010 |
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RevQ Announces Webinar Series to Help Government Collectors Strengthen Revenue Recovery
By Tom McHale @ 3:14 PM ::
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RevQ Announces Webinar Series to Help Government Collectors Strengthen Revenue Recovery
Webinars are part of a Client Care program designed to optimize clients' collection effectiveness
VANCOUVER, Wash – March 9, 2010 - RevQ, the premier provider of compliance, collections and revenue recovery technologies for state, county and city governments, will host a series of webinars to help government collectors develop strategies to improve collection results. The announcement underscores RevQ's continuing commitment to client-care and educational outreach programs.
Topics will include performance reporting for measuring collections effectiveness, skip-tracing best practices, and optimizing workflow to increase revenue recovery using valuable built-in tools such as work lists. In addition, RevQ will share the latest innovations in scoring and analytics, call management and letter outsourcing services.
"RevQ is committed to the success of our government collections' clients, and the company's client-care education programs are at the core of that vision," said Steve Ard, RevQ's president. "Webinars have proven to be a highly efficient means of engaging with clients to help them optimize their collection software system as well as to share RevQ's decades of experience and industry knowledge," Ard said.
The webinars take place once a month throughout the year. Contact RevQ at 1.866.684.REVQ (7387) for additional information.
About RevQ
RevQ, Inc. is part of the Columbia Ultimate family of companies, providing industry leading software solutions and consulting services to improve collections success in multiple delinquent receivables markets. RevQ leverages leading collections tools, techniques and technologies with its unparalleled collective government experience and expertise to deliver compliance improvement and results critical to today's Courts, Taxation and other public sector entities.
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| Monday, September 08, 2008 |
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Diversified Consultants Recognized as Top Collection Agency
By CA Editor @ 11:15 AM ::
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Jacksonville, Fl – Diversified Consultants, Inc of Jacksonville Florida was recognized on Thursday as this year’s top collection agency. The event took place at Dennis and Judy Hammond’s 2008 Debt Connection Symposium in San Diego at the San Diego Marriot Resort and Marina during the Black Tie Gala that included co-host and entertainer, Jim Belushi. The tribute award ceremony was held during the Gala in which DCI was named the DCS 2008 Collection Agency of the Year.
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| Wednesday, May 07, 2008 |
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eBureau Hires Credit and Collections Industry Veteran Nancy McLaughlin to Spearhead Partnership Activities
By CA Editor @ 2:57 PM ::
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ST. CLOUD, Minn. — May 6, 2008 — eBureau, an innovative provider of custom predictive scoring and information solutions, today announced it has appointed Nancy McLaughlin, a well-known and long-time credit and collections industry executive, to the role of vice president.
McLaughlin is responsible for identifying and securing strategic partnerships and alliances within the credit and collections arena. In addition, she is charged with overseeing partnership implementations once such agreements are reached. McLaughlin will also represent eBureau on the affiliate and online committees of ACA International, the worldwide trade association for professional businesses and individuals in the credit and collections industry.
A successful sales and business development professional with four decades of experience in credit and collections management, McLaughlin joins eBureau from LexisNexis. As the company’s director of partner alliances, she was instrumental in developing profitable relationships with leading software companies, technology vendors, and services firms. Previously, she was vice president of Dolan Media, a provider of electronic public-records information, including bankruptcies, civil judgments, federal and state tax liens, and eviction notices, acquired by LexisNexis in 2003. During her tenure with Dolan, McLaughlin supervised the development and market launch of the company’s highly-successful Banko product, a searchable database of personal and corporate bankruptcy information.
“With her outstanding reputation in the credit and collections market, and successful track record in developing successful partnerships, Nancy is the ideal choice to spearhead the company’s partner development and integration efforts in this segment,” said Mark Doman, executive vice president of eBureau. “In addition, Nancy brings a detailed, nuanced understanding of the industry to eBureau, as well as a deep network of business contacts, all of which will play critical roles in helping the company achieve its overall growth plans.”
“In an era of tighter industry margins, credit and collections firms need to leverage the very best analytics tools available in the market,” said McLaughlin. “I am looking forward to working with the key industry software vendors to bring eBureau’s next generation predictive scoring capabilities to their customers.”
A native of Minnesota, McLaughlin began her career as a collection and skip tracer for a large national retailer. She has also served as a credit manager at two other retailers, and has been president of a collections agency.
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About eBureau
eBureau provides a powerful suite of online marketing and lead generation, credit risk management, fraud prevention and collections & recovery scoring and information solutions to industry-leading multichannel marketers, financial services companies, online advertisers, and agencies. Founded in 2004, eBureau has designed and built a patent-pending, state-of-the-art data warehouse and real-time predictive scoring system. The company is headquartered in St. Cloud, Minn., and has received $28 million in funding from its founders, Split Rock Partners, and Redpoint Ventures. For more information, please visit http://www.ebureau.com.
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| Wednesday, May 07, 2008 |
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OneClick-Data Partners with First Movers Advantage to offer Clairvoyance® to Collections Industry
By CA Editor @ 8:26 AM ::
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GLENDALE, CO, May 7th, 2008 - OneClick-Data and First Movers Advantage, LLC are proud to introduce Clairvoyance®, their latest innovation, to the collections industry.
Clairvoyance® is a fast alert system to monitor real estate advertising and let you know as soon as a debtor's property hits the market. The sale of a home is a major liquidity event for a consumer and an opportunity for you to collect 100% of a debt. Clairvoyance®, our account monitoring service, gives you the ability to know immediately when your debtors put their homes up for sale. You can improve your results because your collections efforts are timed to match your debtors' situation.
Clairvoyance® is also the industry’s first pre-skip trace product. We identify debtor movement before they move. Our early warning system will allow you to keep in touch with your debtors as they move to a new residence.
The Clairvoyance® program is easy to use. You provide us with a list of the names you want us to watch. (All information you provide to us is confidential and used for your benefit alone.) Each week, you receive a list of debtors who have put their homes on the market. You can then increase your efforts on those accounts to ensure successful liquidation.
Members of both companies will be attending the upcoming NARCA show at booth #4.
For more information please visit www.oneclick-data.com
About OneClick-Data
Prior to founding OneClick-Data, John Thompson, Adam Schell and Jeff Flood worked for many years together at Acxiom Insight (formerly InsightAmerica), a leading skip tracing data and analysis provider, where they played important roles in product development, data acquisition and business development. Bryan Candee joined OneClick-Data in January, 2008 to lead Sales and Business Development. For more information on OneClick-Data contact Bryan Candee at 866-508-1308 or visit www.oneclick-data.com
About First Movers Advantage, LLC
First Movers Advantage, LLC compiles the nation’s premier pre-mover database. Brian Long founded the company in 2003. Previously, Brian was the National Group President for Dolan Media Company and oversaw the growth of Banko and Hogan Information Services until their sale to LexisNexis, a division of Reed Elsevier PLC, on July 31, 2003. Learn more at http://www.firstmoversadvantage.com.
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