Home

The CMI Group Wins Trial Critical for Accounts Receivable Management

Amanda Tower

The CMI Group and its legal partner Malone Frost Martin PLLC received a critical verdict in recent legal action, a pivotal decision for the Accounts Receivable Management (ARM) industry. The verdict defends The CMI Group and the ARM industry as a whole against claims, specifically as they relate to revenue...

Collection Lawsuits From Hospitals Receive Federal Attention
CMS Administrator Seema Verma and consumer advocates are speaking out about recent media reports that highlighted hospitals' medical debt collection…
CFPB Consent Order Against Money Transmitter Hints at Final Debt Collection Rule
On August 27, 2019, the Consumer Financial Protection Bureau (CFPB or Bureau) settled its first enforcement action based on alleged…
CFPB Releases Report on Consumer Credit Card Market
The CFPB released their fourth biennial report entitled “The Consumer Credit Card Market” on the state of the credit card…

Lawyer Gives Up Law License After Legal Battle with Collector
A Rexburg lawyer has opted to give up his license rather than face sanctions from the Idaho State Bar. Ryan Ballard’s…
What is Online Dispute Resolution (ODR)?
What is Online Dispute Resolution (ODR)? Online Dispute Resolution, or ODR, is a free tool provided by the New Mexico…
FDCPA Case Awards Attorney Fees to Collector
The United States District Court for the Eastern District of Washington awarded attorney fees and costs to a debt collector…

One Text Is Not Enough To Sue Under the TCPA
A recent decision by the Eleventh Circuit will make it more difficult for plaintiffs to establish standing to sue under…
Eleventh Circuit Delivers Crushing Blow to Single-Text TCPA Plaintiffs
Eleventh Circuit Delivers Crushing Blow to Single-Text TCPA Plaintiffs By Eve A. Cann and Jonathan E. Green, Baker Donelson As…
Ringless Voicemail Providers Fight Back Against TCPA Liability
I’ve always been a fan of Capt. John Paul Jones. The notion of responding to a crew’s frantic requests to…

Prev Next

Compliance Controls for the New Age of Collections

Debra J. Ciskey

In a “be careful what you ask for” kind of way, the CFPB has suggested in its proposed Regulation F that debt collectors may communicate with consumers in ways that consumers may prefer over telephonic communication, namely, via email and text messaging. By the time readers see this article, readers...

Prev Next

Shielding Collectors From TCPA and FDCPA Violations

Joshua Fluegel

The demands of regulators lead collection professionals to collect debt with the credo of “as little contact with the consumer as possible.” Every eliminated encounter with a consumer while the payment is still being collected is one less chance for a TCPA or FDCPA violation. For this reason many accounts...

Prev Next

Operating On Your Healthcare Collection Software

Joshua Fluegel

Collecting on accounts is only one side of the healthcare accounts receivable coin. The other is fine tuning the software involved to make sure it is conducive to your operation’s processes, compliance requirements and clients. Receivables Advisor spoke with technology experts Brett Adams, Network Administrator for Alliance Collection Service and...

Prev Next

5 Phases to Get the Most Out of Your Training Programs

Sam Eidson

Throughout my career I’ve either read or heard that companies are only as good as their employees. I’ve found this to be a true statement and that’s why we feel it’s extremely important to train and develop our most valuable resource. Those who value employee development will continue to grow...

Prev Next

Scouring Documents Quicker with Optical Character Recognitio…

Michael L. Starzec

If you were to ask me, a court-going litigator, to discuss tech breakthroughs, this would be a dull article. I would extol e-filing, as it allows me those final, final, final edits well after 5:00 p.m. Next, I would mention remote access allowing me to work, as I am now...

Prev Next

Game Changers From Collection Tech Leaders

Receivables Advisor

Mastery of one’s tools is a vital step toward virtuosity. The following accounts receivable professionals have been selected by their peers as those who push the frontier in collection technology and set precedents as to what is possible for an accounts receivable entity. These Top Technology Leaders in Accounts Receivable...

Prev Next

3 Options to Offer During Tax Season

Nick Jarman

When it comes to collecting debt, tax season is without argument the most profitable season of the year. Tax season starts at the beginning of February and wraps up in early May. February generally sees the highest return and slightly tapers off each month thereafter. One issue that can ease...

Prev Next

Using Scripting to Prevent Potential Law Violations

Debra J. Ciskey

The CFPB Supervision and Examination Manual is a 1,697-page tome containing examination procedures and templates for the use of CFPB supervisory examiners. It is organized into sections related to each type of entity for which the Bureau has supervisory authority. Available on the bureaus website ( https://files.consumerfinance.gov/f/ documents/cfpb_supervision-and-examination-manual.pdf ) anyone...

Prev Next

License Plate Recognition Revolutionizes Skip Tracing

Ron Brown

In this issue we are going to look at one of the newest and, what many consider, the most invasive form of cyber tracing: license plate recognition, or LPR. In an industry already beset with an array of privacy issues, this medium of cybertracking is a vast and virtually unknown...

Prev Next

Immediate Benefits of a Motivated Staff

Harry A. Strausser III

Since the inception of the accounts receivable management industry there has been a key player in every successful organization that has been a central element to growth and employee satisfaction. This guy is well known and although he is getting up there in years, his very presence has propelled struggling...

Prev Next

Exclusive Editorial - 2019 Tax Refund Calendar
Jeffrey S. Simendinger, co-founder and chief operating officer of SIMM Associates keeps his collection staff informed so they can make…
Exclusive Editorial - Attorneys Explain What Creditors Should Do Now to Collect Later
Unfortunately, closing that sale is only half the battle in commerce. Ensuring payment afterward can be another thing entirely, as…
Exclusive Editorial - 7 Leading Attorneys Provide Pitfalls You Must Avoid in 2019
Wouldn’t it be great if you could see all the most dangerous compliance pitfalls before they become large and costly…
Exclusive Editorial - What the Industry’s Most Innovative Agencies Hope the Future Will Bring
Forecasting the future of collection technology is no easy task. However, experience and the desire of professionals in the industry…
Key Advice From the Stars of Compliance
The Stars of Compliance reveal the best compliance advice they have ever received. Simply put: the fruits of years of…
4 Myths in Telecommunication You Shouldn’t Believe
There are a vast number of telecommunication tools available to collection professionals. While each is tied to Alexander Graham Bell’s…
New Telecommunication Technology Breakthroughs
One can feel defeated when tasked with keeping up with the latest telecommunication technology that can help collection efforts. The…
2 Tech Solutions You Need for Enterprise-Size Problems
The size of a problem is relative to the effectiveness of the corresponding solution. In collection agencies with 1,000 seats…
Incorporate Compliance Objectives with Performance Incentives
There’s a motto I have these days that says, “it’s all about performance until it’s about compliance and it’s all…
Satisfy Clients and Regulators Using Software
Clients ask agencies and law firms to collect on delinquent accounts while preserving their relationship with that consumer. Regulators expect…

This Will Hurt Your Electronic Payments
Do not do the things described in this article; it's as clear as that. There is no grey area or…
12 Experts Sound Off: What Must Be Done Differently for Multi-Office Collections
The opening of a second collection facility will mean many changes for your agency. But what about your software? Does…
10 Ways to Leverage Software in Utility/Municipal Collections
Success in utility and municipal collections requires a tight ship with little to no waste. Fortunately today's software allows this…
Clamp Down On How You Are Discouraging Payments
A great deal of work goes into getting a consumer to the payment phase of collecting a debt. The last…

Prev Next

Twitter Facebook Linkedin

Breaking News

September/October 2019

The Bottom Line

Collection Software Roundtables

Feature Stories

Collection Agency Advisor

Legal Collection Advisor

Cover Stories