Mark Naiman and Jan Stieger
Due to the lack of formal proposed rules from the CFPB, which would provide much-needed clarity in the receivables management industry, the Receivables Management Association (formerly DBA International) is forced...
MOREThere is no correct way to scour the Internet for…
The following is a checklist collection professionals can use to…
Your company or client needs you to collect an overdue…
Periodically reacquainting oneself with important information is always a good…
The following is a checklist collection professionals can use to…
Periodically reacquainting oneself with important information is always a good…
The key to surviving the CFPB’s scrutiny is knowing what…
The following is a checklist collection professionals can use to…
The following is an abridged version of the CFPB Examination…
Sam Eidson
Almost ten years into my collection career I was introduced to commercial collections. I was given the opportunity to collect for a postage meter provider and heavy equipment leasing company...
MOREThere are many financial products agencies collect on and each…
Collection letters have been a pain point for many agencies…
Remember the days of collecting money first, the days when…
Have you seen the commercials where a cell phone provider…
As we continue to age it becomes more difficult to…
Credit cards have come a long way over the last…
As government debt continues to grow, governmental bodies have an…
When I entered the collection industry almost two decades ago…
Chances are right now someone within your organization is evaluating…
Collection Advisor
According to a recent article by CPA J. Carlton Collins in the Journal of Accountancy, your Windows 10 software could be recording your every keystroke and word spoken within earshot...
MOREIn its ongoing effort to stay on the forefront of…
Due to the lack of formal proposed rules from the…
The Supreme Court unanimously ruled this week on an FDCPA…
The struggle to juggle both consumer and client relations is…
DBA International completed its 20th annual conference in February and…
The year 2017 might be the year mergers and acquisitions…
Is your resume preventing you from being considered by not…
There has been much coverage lately about credit unions potentially…
In October 20, 2016, the United States Court of Appeals…
T. Steel Rose
Collecting and taking legal action against a business in commercial collections is best done when numerous steps have been taken prior. These steps include sound contracts, terms and clear expectations...
MOREFocus allows a collection professional to surpass all distraction and…
An ideal world would be accompanied by an end to…
The CFPB released the Outline of Proposals Under Consideration and…
The debt collection profession is wide open to influence from…
Credit card debt seems to be susceptible to just about…
Behind every collection call is a person. This person, much…
Legal collection requires exacting tactics as this is the portion…
Developments in telecom collections have allowed collection professionals to gather…
Compliance today is maintaining professional zen in a turbulent sea…
Sam Edens
Most agencies have data scattered amid many different systems. The standard setup likely includes some combination of the collection software, a sales or CRM system, an accounting system, a payment...
MOREIn 2010, the framework for massive technology updates in healthcare…
Some time ago, the process of locating and gathering information…
Every day, I receive around a dozen emails detailing some…
Nearly ten years ago, I read a book titled “The…
Data is traditionally structured. It makes the data easy to…
How are there two extremes when it comes to sending…
Last December, the Fixing America’s Surface Transportation Act (FAST Act)…
The common skip trace practice many third-party agencies follow after…
For years, debt buyers could operate outside the scope of…
Debra J. Ciskey
Handling disputes is a necessary function in any collection agency. Those of us who are data furnishers to credit reporting agencies have additional responsibilities related to dispute handling. Let’s look...
MOREIn 2016, the CFPB celebrated its fifth birthday; half a…
One would think that as we enter the 40-year anniversary…
While we await official rules related to debt collection from…
My in-laws live in Texas, so I have spent a…
“It’s snowing still,” said Eeyore gloomily.“So it is.” “And freezing.”…
In April, 2016, I was fortunate to have attended two…
Sometimes collectors have conversations with consumers leaving collectors feeling like…
I have heard more than one compliance officer lament about…
The FDCPA is becoming middle-aged; it saw its 38th birthday…
Ron Brown
This will be our fifth series related to what is commonly referred to as the “invisible web.” As I previously stated and emphasize, these sites are certainly not your beginner...
MOREIn this issue, we will once again continue to explore…
In this issue, we will continue to explore the web…
In the last issue we began a journey down a…
I was recently asked, “When are you going to run…
In this issue we will take a look at tracing…
In this issue we will take a look at tracing…
In order for a professional tracer to operate at a…
In the last issue we looked at one of the…
In this issue we are going to take a close…
Harry A. Strausser III
Sometimes it seems like just yesterday I was licking stamps and stuffing envelopes with collection notices in my family’s firm as a kid. I would work at a corner desk...
MOREThere is a recurring theme in many of the management…
All collection firms and collection departments like to believe they…
In the very early 1990s I was actively working in…
As we immerse ourselves in the technological age, we sometimes…
We have addressed numerous topics in this column over the…
"I am Gritkhor, third son of Tibeldar and in charge…
When I was young, my father always used to tell…
Education, in my opinion, is the very foundation of professional…
The proverbial question: “If a tree falls in the woods…
Fred N. Blitt
Over the past five years there has been much negative publicity and regulation in the debt collection space regarding credit cards (and other consumer debts). Frankly, it seems there is...
MOREIn January 2017, the CFPB took aim at Navient, the…
With all the articles we have seen on the CFPB…
I have written extensively about compliance related issues and consent…
On July 28, 2016, the CFPB released its outline of…
Many believe that the next great financial crisis in America…
In December 2015, the CFPB issued its first major report…
In January 2016, the CFPB entered into a Consent Order…
Determining the cost of skip tracing to your collection law…
In being asked to determine if a particular movie was…
Nick Jarman
Each day it gets tougher than the next to get a consumer on the phone, establish a right-party contact and ultimately collect their outstanding debt. We currently live in a...
MOREIf there is one entity that has a leg up…
Skip tracing has always been one of the most highly…
Since the inception of the CFPB on July 21, 2011…
Joshua Fluegel
Mid-Range Collection Software Roundtable Have you ever seen someone conducting business you know is a mistake? Better yet, have you ever made a costly mistake from which you wish someone had...
MORESmall Office Collection Software Roundtable The demands of compliance and the…
Tried and true methods of contacting consumers to collect debt…
Much like a carpenter has several variations of the same…
A collection agency with more than 1,000 seats has a…
Automation has been known to produce a great return on…
So long as accepting a payment from a consumer is…
Medical debt always finds consumers in a vulnerable state. This…
There have been shifts in the fundamentals of mailing. These…
The growth of one’s own collection agency is the hope…