Breaking News

CA Governor Signs the Consumer Call Protection Act

Joshua Briones and Matthew Novian for The National Law Review

On October 2, 2019, California Governor Gavin Newsom signed the Consumer Call Protection Act of 2019 (the “Act”). The Act aims to identify and prevent those engaging in deceptive robocalls from defrauding Californians. To achieve this goal, the California legislature has put the onus on telecommunications service providers. Although other...


September/October 2019

Compliance Controls for the New Age of Collections

Debra J. Ciskey

In a “be careful what you ask for” kind of way, the CFPB has suggested in its proposed Regulation F that debt collectors may communicate with consumers in ways that consumers may prefer over telephonic communication, namely, via email and text messaging. By the time readers see this article, readers...


The Bottom Line

Collection Software Roundtables

Shielding Collectors From TCPA and FDCPA Violations

Joshua Fluegel

The demands of regulators lead collection professionals to collect debt with the credo of “as little contact with the consumer as possible.” Every eliminated encounter with a consumer while the payment is still being collected is one less chance for a TCPA or FDCPA violation. For this reason many accounts...


Feature Stories

Operating On Your Healthcare Collection Software

Joshua Fluegel

Collecting on accounts is only one side of the healthcare accounts receivable coin. The other is fine tuning the software involved to make sure it is conducive to your operation’s processes, compliance requirements and clients. Receivables Advisor spoke with technology experts Brett Adams, Network Administrator for Alliance Collection Service and...


Legal Collection Advisor

Scouring Documents Quicker with Optical Character Recognitio…

Michael L. Starzec

If you were to ask me, a court-going litigator, to discuss tech breakthroughs, this would be a dull article. I would extol e-filing, as it allows me those final, final, final edits well after 5:00 p.m. Next, I would mention remote access allowing me to work, as I am now...


Collection Industry Advisor

3 Options to Offer During Tax Season

Nick Jarman

When it comes to collecting debt, tax season is without argument the most profitable season of the year. Tax season starts at the beginning of February and wraps up in early May. February generally sees the highest return and slightly tapers off each month thereafter. One issue that can ease...


Compliance Advisor

Using Scripting to Prevent Potential Law Violations

Debra J. Ciskey

The CFPB Supervision and Examination Manual is a 1,697-page tome containing examination procedures and templates for the use of CFPB supervisory examiners. It is organized into sections related to each type of entity for which the Bureau has supervisory authority. Available on the bureaus website ( documents/cfpb_supervision-and-examination-manual.pdf ) anyone...