Joshua Fluegel
There is no correct way to scour the Internet for data on a consumer. The troubling thing about this is that means there isn’t exactly a defined wrong way to...
MOREThe following is a checklist collection professionals can use to…
Your company or client needs you to collect an overdue…
Periodically reacquainting oneself with important information is always a good…
The following is a checklist collection professionals can use to…
Periodically reacquainting oneself with important information is always a good…
The key to surviving the CFPB’s scrutiny is knowing what…
The following is a checklist collection professionals can use to…
The following is an abridged version of the CFPB Examination…
It goes without saying that the default servicing industry has…
Sam Eidson
There are many financial products agencies collect on and each one of them requires an acquired niche. One of the most unique products in the collection industry is public and...
MORECollection letters have been a pain point for many agencies…
Remember the days of collecting money first, the days when…
Have you seen the commercials where a cell phone provider…
As we continue to age it becomes more difficult to…
Credit cards have come a long way over the last…
As government debt continues to grow, governmental bodies have an…
When I entered the collection industry almost two decades ago…
Chances are right now someone within your organization is evaluating…
For the purpose of this article, we are going to…
Collection Advisor
The Supreme Court unanimously ruled this week on an FDCPA case expected to have a major impact on debt buyers. The Court ruled that the FDCPA, enacted by Congress in...
MOREThe struggle to juggle both consumer and client relations is…
DBA International completed its 20th annual conference in February and…
The year 2017 might be the year mergers and acquisitions…
Is your resume preventing you from being considered by not…
There has been much coverage lately about credit unions potentially…
In October 20, 2016, the United States Court of Appeals…
The U.S. Court of Appeals for the District of Columbia…
The Telephone Consumer Protection Act celebrates its 25-year anniversary this…
The credit landscape in Europe is best understood by examining…
Joshua Fluegel
Focus allows a collection professional to surpass all distraction and obstacles to achieve the ultimate goal: collect on an account. However, determining on what to focus on and how best...
MOREAn ideal world would be accompanied by an end to…
The CFPB released the Outline of Proposals Under Consideration and…
The debt collection profession is wide open to influence from…
Credit card debt seems to be susceptible to just about…
Behind every collection call is a person. This person, much…
Legal collection requires exacting tactics as this is the portion…
Developments in telecom collections have allowed collection professionals to gather…
Compliance today is maintaining professional zen in a turbulent sea…
The CFPB has been continually dealing blows to collection agencies’…
Sam Edens
In 2010, the framework for massive technology updates in healthcare was set in motion. It started with the introduction of the health insurance marketplace for the public sector. This resulted...
MORESome time ago, the process of locating and gathering information…
Every day, I receive around a dozen emails detailing some…
Nearly ten years ago, I read a book titled “The…
Data is traditionally structured. It makes the data easy to…
How are there two extremes when it comes to sending…
Last December, the Fixing America’s Surface Transportation Act (FAST Act)…
The common skip trace practice many third-party agencies follow after…
For years, debt buyers could operate outside the scope of…
When handling telecom accounts, agencies need to have a distinct…
Debra J. Ciskey
In 2016, the CFPB celebrated its fifth birthday; half a decade; more than 1,500 employees; more than a million complaints in the complaint database. The CFPB is now finding its...
MOREOne would think that as we enter the 40-year anniversary…
While we await official rules related to debt collection from…
My in-laws live in Texas, so I have spent a…
“It’s snowing still,” said Eeyore gloomily.“So it is.” “And freezing.”…
In April, 2016, I was fortunate to have attended two…
Sometimes collectors have conversations with consumers leaving collectors feeling like…
I have heard more than one compliance officer lament about…
The FDCPA is becoming middle-aged; it saw its 38th birthday…
In May, 2015, the Consumer Financial Protection Bureau (CFPB) announced…
Ron Brown
In this issue, we will once again continue to explore the web data provided by several websites located on what is commonly referred to as the “invisible web.” As I...
MOREIn this issue, we will continue to explore the web…
In the last issue we began a journey down a…
I was recently asked, “When are you going to run…
In this issue we will take a look at tracing…
In this issue we will take a look at tracing…
In order for a professional tracer to operate at a…
In the last issue we looked at one of the…
In this issue we are going to take a close…
In the previous two issues we have looked at and…
Harry A. Strausser III
There is a recurring theme in many of the management level programs I conduct. I hear it often, and as basic as the concept is to the survival of any...
MOREAll collection firms and collection departments like to believe they…
In the very early 1990s I was actively working in…
As we immerse ourselves in the technological age, we sometimes…
We have addressed numerous topics in this column over the…
"I am Gritkhor, third son of Tibeldar and in charge…
When I was young, my father always used to tell…
Education, in my opinion, is the very foundation of professional…
The proverbial question: “If a tree falls in the woods…
In my last column I addressed the Stuck in the…
Fred N. Blitt
In January 2017, the CFPB took aim at Navient, the nation’s largest servicer of student loans, when it filed a complaint alleging it created obstacles to repayment by providing bad...
MOREWith all the articles we have seen on the CFPB…
I have written extensively about compliance related issues and consent…
On July 28, 2016, the CFPB released its outline of…
Many believe that the next great financial crisis in America…
In December 2015, the CFPB issued its first major report…
In January 2016, the CFPB entered into a Consent Order…
Determining the cost of skip tracing to your collection law…
In being asked to determine if a particular movie was…
In the United States, there are nearly 40 million students…
Nick Jarman
If there is one entity that has a leg up on the competition when it comes to getting their debts repaid, it would be the government. Whether the debt is...
MORESkip tracing has always been one of the most highly…
Since the inception of the CFPB on July 21, 2011…
Joshua Fluegel
Mid-Range Collection Software Roundtable Have you ever seen someone conducting business you know is a mistake? Better yet, have you ever made a costly mistake from which you wish someone had...
MORESmall Office Collection Software Roundtable The demands of compliance and the…
Tried and true methods of contacting consumers to collect debt…
Much like a carpenter has several variations of the same…
A collection agency with more than 1,000 seats has a…
Automation has been known to produce a great return on…
So long as accepting a payment from a consumer is…
Medical debt always finds consumers in a vulnerable state. This…
There have been shifts in the fundamentals of mailing. These…
The growth of one’s own collection agency is the hope…