Mark Naiman and Jan Stieger
Due to the lack of formal proposed rules from the CFPB, which would provide much-needed clarity in the receivables management industry, the Receivables Management Association (formerly DBA International) is forced...
MOREThere is no correct way to scour the Internet for…
The following is a checklist collection professionals can use to…
Your company or client needs you to collect an overdue…
Periodically reacquainting oneself with important information is always a good…
The following is a checklist collection professionals can use to…
Periodically reacquainting oneself with important information is always a good…
The key to surviving the CFPB’s scrutiny is knowing what…
The following is a checklist collection professionals can use to…
The following is an abridged version of the CFPB Examination…
Sam Eidson
Many are concerned that our nation is heading in the direction of another financial crisis. Almost 10 years since the great recession involving sub-prime mortgage loans, we could be facing...
MOREAlmost ten years into my collection career I was introduced…
There are many financial products agencies collect on and each…
Collection letters have been a pain point for many agencies…
Remember the days of collecting money first, the days when…
Have you seen the commercials where a cell phone provider…
As we continue to age it becomes more difficult to…
Credit cards have come a long way over the last…
As government debt continues to grow, governmental bodies have an…
When I entered the collection industry almost two decades ago…
Mark Naiman and Jan Stieger
Data security is an increasingly vital component of professional collections. A large amount of data is exchanged on a regular basis, from credit reports to scrubs to sales files. Collections...
MOREIn a recent amicus curiae brief to the U.S. Court…
On June 12, 2017, the United States Supreme Court issued…
According to a recent article by CPA J. Carlton Collins…
In its ongoing effort to stay on the forefront of…
Due to the lack of formal proposed rules from the…
The Supreme Court unanimously ruled this week on an FDCPA…
The struggle to juggle both consumer and client relations is…
DBA International completed its 20th annual conference in February and…
The year 2017 might be the year mergers and acquisitions…
Joshua Fluegel
Hospitals and medical professionals find themselves in a complicated situation as a simple dunning is rarely the answer in medical debt collection. Medical debt normally finds consumers at their weakest...
MORECollecting and taking legal action against a business in commercial…
Focus allows a collection professional to surpass all distraction and…
An ideal world would be accompanied by an end to…
The CFPB released the Outline of Proposals Under Consideration and…
The debt collection profession is wide open to influence from…
Credit card debt seems to be susceptible to just about…
Behind every collection call is a person. This person, much…
Legal collection requires exacting tactics as this is the portion…
Developments in telecom collections have allowed collection professionals to gather…
Sam Edens
It can be argued that a large percentage of hospitals and medical facilities are using technology decades behind present-day patient and billing management systems. Agency owners are reminded of that...
MOREMost agencies have data scattered amid many different systems. The…
In 2010, the framework for massive technology updates in healthcare…
Some time ago, the process of locating and gathering information…
Every day, I receive around a dozen emails detailing some…
Nearly ten years ago, I read a book titled “The…
Data is traditionally structured. It makes the data easy to…
How are there two extremes when it comes to sending…
Last December, the Fixing America’s Surface Transportation Act (FAST Act)…
The common skip trace practice many third-party agencies follow after…
Debra J. Ciskey
In my last article, I wrote about dispute management and the expectations of the CFPB as expressed in a special Supervisory Highlights report issued in March 2017. This article will...
MOREHandling disputes is a necessary function in any collection agency…
In 2016, the CFPB celebrated its fifth birthday; half a…
One would think that as we enter the 40-year anniversary…
While we await official rules related to debt collection from…
My in-laws live in Texas, so I have spent a…
“It’s snowing still,” said Eeyore gloomily.“So it is.” “And freezing.”…
In April, 2016, I was fortunate to have attended two…
Sometimes collectors have conversations with consumers leaving collectors feeling like…
I have heard more than one compliance officer lament about…
Ron Brown
This will be our sixth and final article in the series related to what is commonly referred to as the “the invisible web.” As I previously stated and again emphasize...
MOREThis will be our fifth series related to what is…
In this issue, we will once again continue to explore…
In this issue, we will continue to explore the web…
In the last issue we began a journey down a…
I was recently asked, “When are you going to run…
In this issue we will take a look at tracing…
In this issue we will take a look at tracing…
In order for a professional tracer to operate at a…
In the last issue we looked at one of the…
Harry A. Strausser III
How solid is your relationship with your client base? Do you feel secure that you know all the players in the management team of some of your largest and most...
MORESometimes it seems like just yesterday I was licking stamps…
There is a recurring theme in many of the management…
All collection firms and collection departments like to believe they…
In the very early 1990s I was actively working in…
As we immerse ourselves in the technological age, we sometimes…
We have addressed numerous topics in this column over the…
"I am Gritkhor, third son of Tibeldar and in charge…
When I was young, my father always used to tell…
Education, in my opinion, is the very foundation of professional…
Fred N. Blitt
With baseball back in full swing here in 2017, there has to be an article devoted to my Cubbies’ World Series victory and the debt collection world. By way of background...
MOREOver the past five years there has been much negative…
In January 2017, the CFPB took aim at Navient, the…
With all the articles we have seen on the CFPB…
I have written extensively about compliance related issues and consent…
On July 28, 2016, the CFPB released its outline of…
Many believe that the next great financial crisis in America…
In December 2015, the CFPB issued its first major report…
In January 2016, the CFPB entered into a Consent Order…
Determining the cost of skip tracing to your collection law…
Nick Jarman
What's left to say; question so many debt collectors are asking themselves these days. Far too often debt collectors are being told to stop saying certain words, using certain phrases...
MOREEach day it gets tougher than the next to get…
If there is one entity that has a leg up…
Skip tracing has always been one of the most highly…
Since the inception of the CFPB on July 21, 2011…
Joshua Fluegel
Medical Collection Software Roundtable Medical debt collection has seen much change over the past few years. Many anticipate the changes will continue for at least a few years more. Collection professionals...
MOREPredictive Dialer Software Roundtable A drop in a bucket may not…
Mid-Range Collection Software Roundtable Have you ever seen someone conducting business…
Small Office Collection Software Roundtable The demands of compliance and the…
Tried and true methods of contacting consumers to collect debt…
Much like a carpenter has several variations of the same…
A collection agency with more than 1,000 seats has a…
Automation has been known to produce a great return on…
So long as accepting a payment from a consumer is…
Medical debt always finds consumers in a vulnerable state. This…