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Breaking News

CFPB Harasses Crystal Moroney & 2nd Circuit Sides with Goliath & It…

Steel Rose

A three-judge panel of the U.S. Court of Appeals for the Second Circuit handed down a decision on March 23 holding that the funding mechanism for the federal Consumer Financial Protection Bureau is constitutionally sound. In doing so, it “respectfully decline[d] to follow the Fifth Circuit’s decision” in Cmty. Fin. Servs...


The Bottom Line

Product Spotlight

CSS Product Spotlight

Henry Gardner

CSS, Inc., a leading provider of enterprise class accounts receivable management and financial software offers a broad portfolio of platforms & solutions. CSS enables companies to transition their legacy revenue & payment management systems to a modern, cognitive, centralized, cloud-based Financial Ecosystem®. CSS may be utilized to provide business financial...


Skip Tracing Advisor

Developing a Network of Closed Sources by Ron Brown, Skip Tr…

Ron Brown

As we begin this article it is very important that the professional tracer clearly understand what constitutes a “CLOSED SOURCE”, the value of a closed source network and the obligation due to each closed source. Definition: CLOSED SOURCE… sources of information with restricted access and information available only through mutual information...


Collection Software Roundtables

Shielding Collectors From TCPA and FDCPA Violations

Joshua Fluegel

The demands of regulators lead collection professionals to collect debt with the credo of “as little contact with the consumer as possible.” Every eliminated encounter with a consumer while the payment is still being collected is one less chance for a TCPA or FDCPA violation. For this reason many accounts...


Feature Stories

Hunstein on Rehearing – Revisiting Article III Standing in t…

Eve Cann and Jonathan Green

On April 21, 2021, the Eleventh Circuit Court of Appeals issued its decision in Richard Hunstein v. Preferred Collection and Management Services, Inc., and potentially created a new claim under the Fair Debt Collection Practices Act (FDCPA) – ruling that a debt collector's sharing of information with a vendor is a violation...


Collection Agency Advisor

The Secret to Excelling in Profit AND Performance

Gordon C. Beck III

To each their own. That’s what I keep telling myself when discussing with my competitors what their strategy is to run and operate a successful collection agency. Everyone’s outlook is different, but the same. Sure, everyone wants to be a top agency, that’s what everyone is supposed to say. But...


Legal Collection Advisor

Executive Orders Impacting Collections

Michael Starzec

No, this is not a review of the 1996 thriller starring Kurt Russell, Halle Berry and Steven Seagal but it does focus on the prestige of the word “Executive.”   At hotels and sports arenas, you want the executive suite. In Illinois, at least a 1,000 corporations integrate “executive” into their...


Collection Industry Advisor

3 Options to Offer During Tax Season

Nick Jarman

When it comes to collecting debt, tax season is without argument the most profitable season of the year. Tax season starts at the beginning of February and wraps up in early May. February generally sees the highest return and slightly tapers off each month thereafter. One issue that can ease...


Compliance Advisor

PCI Compliance, SOC, and HITRUST

Debra J. Ciskey

With the June, 2019, disclosure of a data breach at AMCA looming large in the rearview mirror, debt collectors both large and small are scrambling to verify the security of their consumer portals and their consumer information in general. With numerous vendors and auditors serving the industry in this key...


Product Spotlight

CSS Product Spotlight

CSS, Inc., a leading provider of enterprise class accounts receivable management and financial software offers a broad portfolio of platforms & solutions. CSS enables companies to transition their legacy revenue & payment management systems to a modern, cognitive, centralized, cloud-based Financial Ecosystem®. CSS may be utilized to provide business financial transparency and unify all business units across an enterprise. CSS offers an end-to-end solution to holistically manages every aspect of the revenue & receivables management process, such as payment processing, receivables, revenue cycle management, underwriting, credit, loan servicing, invoicing, billing, collections, bureaus, legal, portfolio, & digital customer engagement. With over 15 years of experience in the industry, CSS is helping the financial services sector to modernize processes and capture more opportunities.

CSS offers many types of software for first party and third party in the collections industry. The Collection System Software is easily scalable and can “manage billions of debtor accounts and thousands of users”. The software provides flexibility to manage regulations across State and Federal debt collection compliance requirements. It also manages legal case tracking, intelligent management alerts, variable expense controls and MARS workflow fulfillment. The flexibility of this software has led to many positive reviews. In the words of Jeff Smejkal, Assistant Director, Bureau of Delinquent Revenue City & County of San Francisco Office of the Treasurer & Tax Collector, “Their expertise in debt collections and efficient business process management has been very helpful in evaluating our current business processes for enhancements and improvements. In short, you are in good hands.”

One of the sayings of CSS is that “When software is designed to look this good, it tends to work that way, too.” If you take a look at their software you will understand they live out this saying with their products. The software provides measurable ROI in real time and the services can be used in response to real time events, increased revenue while regulating cost. The software also enables companies to not have to maintain on sight hardware. CSS’s collection software offers a versatile tool that can benefit a wide range of companies. To learn more visit their website here.

Verifacts Product Spotlight


By Henry Gardner

VeriFacts is a leader in employment verification for the financial industry. They specialize in identifying employment and validating that information to ensure accuracy in the data provided to clients.

Their employment verification programs cater to the unique industry they serve providing: Daily Delivered Results, National Coverage, Risk Free Pricing, Customized File Formatting and an Accuracy Money Back Guarantee. 

With these features included in their employment verification programs, clients are able to trust they are getting the best services in the business. Verifacts hold themselves to a high standard with the quality of their product and the quality of their culture. They believe in making a tangible impact on their community and back it up through their actions. They donate time, money and resources to a number of charitable organizations in their community.

This dedication to impacting their community hasn’t stopped because of COVID as they are aware of the challenges posed by the pandemic. This has led the company to volunteering at local food banks in order to help those in need. Stephanie Clark, the Chief Executive Officer of VeriFacts said “We have all felt the impact of the COVID-19 pandemic and our team knows how important it is to give back to our community, especially in times of crisis.”

VeriFacts has served the financial industry for more than three decades. Their team is built in the Sterling, IL area providing high quality career opportunities to the local community.

Verifacts couples a valuable product with a terrific team. They give their best to provide the best to their clients and seek to help their clients' business perform better. To learn more about Verifacts visit their website here.

Henry Gardner is editor for Receivables Advisor magazine.


CDS Software Product Spotlight

CDS software is one of the founding fathers of debt collection software. Launched in 1970 it serves both small, startup companies, as well as large, Fortune 500 ARM companies. The flagship of their debt collection software is CollectOne. CollectOne not only revolutionized the payment process as it released the first real time paytime processing engine, but also created the industry’s first real time web portal for collections. By always being on the cutting edge of technology, it is easy to see why CDS Software has had the success it has maintaining many customers for 50 years. 

            When looking at the features of CollectOne, it is easy to understand why this software is so advantageous to people in the collection industry. Here is a run through of just a few of CollectOne’s features. 

Account Scoring

CollectOne includes a rules based point system that establishes collection probabilities to help you determine the most applicable treatment and prioritize resources to maximize dollars collected.

Performance Tracking

Assign productivity goals to your organization’s management team and collectors via CollectOne’s performance tracking tools. Top down goals can be assigned and real-time performance statistics can be assessed at both the collector and management levels to improve productivity and accountability.

Skip Tracing

Leverage best in class skip tracing tools from our industry’s leading skip tracing providers and increase productivity with real-time phone number and address searches. CollectOne also includes fully integrated credit report retrieval that provides you with the power to request credit reports and attach the credit reports to the consumer’s account.


CollectOne provides a flexible accounting system. Accounting workflow can be fully automated based on management defined processes and client specific accounting rules can be established based on contractual requirements. CollectOne includes interfaces with industry-leading accounting software, giving your organization the power to seamlessly integrate financial data

Another reason so many agencies have trusted CDS Software for so many years is the design and layout of CollectOne software which allows for ease of use and a faster learning curve. In the words of one of their satisfied customers, “It's simple to use and simple to customize. Has the best functionality out of all the other programs I've used over the past 20 years.”  Quality client service is a priority for CDS Software. On the CollectOne website is the statement: “We take great pride in the responsibility that our clients have entrusted in us and feel it is our responsibility to enrich those relationships through continued product development and professional, unmatched client service. We view our client relationships as partnerships and understand the importance that this partnership plays in the success of their business” is displayed proudly. 

            So the big question when it comes to any collection software is why this one over another and although the features and software is incredible for CollectOne, I believe the main reason that CDS Software has found the success it has is because of the previously mentioned client relationships. Looking at the customers they have maintained for over 20 years from across multiple industries, it displays not only the quality of their product but how they care for their clients.