The following is a checklist collection professionals can use to help objectively determine which medical debt collection solution to select. Agency decision makers (evaluators) rank each one of the listed features on a scale from 1 to 5 in their respective column based on the feature’s importance to the agency (1 being least important and 5 being essential). Then in the “Product Posses Functionality” column, decision makers can check off whether or not each feature is possessed by various prospective collection solutions. The final section on this checklist is composed of features suggested by collection software vendors for consideration.
Budget: ________________________________
Decision Makers: _________________________
Date of Re-Evaluation: ____________________
General Functionality
| Evaluator 1 | Evaluator 2 | Evaluator 3 | Product Possesses Functionality | |
| Can statements be regenerated/reprinted for a client for a specific period | ||||
| Tracks Multiple Internal & External Contact Names/Numbers | ||||
| Offers Automated Faxing | ||||
| Integrates with email | ||||
| Offers Automated Phone Dialing (how many numbers? Home, work, cell, work #2, etc.) | ||||
| CUI environment | ||||
| Web Access - Secure and Customizable remote access for collectors | ||||
| Web Access - Secure and Customizable remote access for debtors | ||||
| Web Access - Secure and Customizable remote access for clients | ||||
| Application Development Studio | ||||
| User-definable client access interfaces | ||||
| Built-in collection agency templates |
Healthcare Collections Functionality
| Evaluator 1 | Evaluator 2 | Evaluator 3 | Product Possesses Functionality | |
| Manage HIPAA Privacy requests for alternate addressing | ||||
| Capture denial management statistics for reporting | ||||
| Systematically determine most appropriate letter correspondence address | ||||
| Manually Iink associated accounts together | ||||
| Interface to web-based applications for eligibility and claim status | ||||
| Manage medical records requests for claim processing |
Recovery Functionality
| Evaluator 1 | Evaluator 2 | Evaluator 3 | Product Possesses Functionality | |
| Agency/Attorney Management | ||||
| Asset Sales | ||||
| Metro2 Reporting on Post Charge-Off | ||||
| System of Record or Non-System of Record Functionality | ||||
| Standard Agency/Attorney/Buyer Formats | ||||
| Bankruptcy/Deceased Management |
Vendor Recomended Functionality
| Evaluator 1 | Evaluator 2 | Evaluator 3 | Product Process Functionality | ||
| Automatically link associated accounts together | Contributed by: CDS Software | ||||
| Automatically link associated accounts together by client (or age of clients) (for HIPAA compliance) | Contributed by: CDS Software | ||||
| Ability to generate medical tied accounts letters | Contributed by: CDS Software | ||||
| Ability to set up a first party billing service payment plan | Contributed by: CDS Software |