Collection Advisor Magazine
Menu
Login RSS
A+ A A-

Florida Power & Light Agrees to Pay $500,000 to Resolve Claims it Violated FCCPA with Excessive Emails

  • Written by Steel Rose

Florida Power & Light Co. agreed to pay $500,000 to resolve claims it violated Florida debt-collection law with excessive emails. The settlement benefits Floridians who received debt-collection emails from Florida Power & Light Company between 9 p.m. and 8 a.m. EST Oct. 16, 2019, through Oct. 15, 2021. Florida Power & Light is an electronic utility company that provides energy to over 12 million people across the state. The company prides itself on providing “clean, affordable, reliable electricity” to Floridians.

Although the company has won several customer satisfaction awards in recent years, consumers say Florida Power & Light violates customer rights through debt-collection emails. Florida Power & Light allegedly sends harassing debt-collection emails to consumers outside of allowed hours. According to the plaintiff in the class action lawsuit against the company, these emails violate the Florida Consumer Collection Practices Act (FCCPA).

 The FCCPA is Florida’s answer to the federal Fair Debt Collection Practices Act. Under FCCPA, several collections practices are prohibited — including sending any debt-collection communications to customers between 9 p.m. and 8 a.m. local time.

Despite these regulations, Florida Power & Light allegedly sent the plaintiff multiple emails about her delinquent account before 8 a.m. local time. These emails caused inconvenience and annoyance, the plaintiff maintains.

“Plaintiff’s phone chimes each time she receives an electronic mail communication because of her need to quickly monitor her communications for family and personal purposes,” the FCCPA class action lawsuit explains. 

“As a result of Defendant’s violative conduct, Plaintiff’s phone chimes at unusual hours of the morning and night.”

Florida Power & Light hasn’t admitted any wrongdoing but agreed to resolve the class action lawsuit against it with a $500,000 settlement. To read more click here.