As many of you might know, April is National Skip Tracing Month. In the next issue of Collection Advisor, columnist Ron Brown explains how he coined the term "cybertracker."

Also, the May/June issue includes some research from George Mason University stating that approximately 95% of all consumer debt is paid on time. The research by Law Professor Todd J. Zywicki explains that this high level of voluntary payment depends, in part, on the perceived effectiveness of the debt collection system, in the event of nonpayment.

However, the CFPB estimates that 30 million consumers had debts in the collection process in 2013. 30,000 of those consumers lodged complaints. Of which under 2% turned out to be valid.