The TECHtalk Roundtables are new to this year's conference and will provide attendees a more intimate setting in which to get to know some of our industry experts. The format will consist of 32 concurrent roundtables each with an industry expert and a specific topic. Attendees will choose what table to start at and after 20 minutes, the attendees will rotate to their next table. The rotations will continue each 20 minutes for the duration of the 2.5 hour event. You will be able to catch 5 sessions in total so pick your top 5 sessions, and have 3 back ups just in case they are full!
TECHtalk Roundtable Topics
How to Leverage the CFPB Rules to Your Advantage
Learn how proposed CFPB rule changes are an opportunity to improve contact and collection rates via new technology solutions.
How Snap, Instagram, and Venmo Drive the Digital Payments Revolution
What can Snap, Instagram, and Venmo teach us about engaging customers today? And how can those strategies drive higher collection rates?
Adding more tools in the tool belt to increase contacts & collections
Doing the same old same old will get you the same old results. If you haven’t yet, it is time to give some other contact methods a try.
LPR: Connect to Collect with the Alternative to Alternative Data
Use license plate recognition (LPR) data to score given addresses, get new addresses to connect and identify the best location and time to make contact.
Demystifying AI; how to build an intelligent enterprise.
Discover the truth about AI: How does it learn? Can I explain the decisions it makes? Where do I begin? Machine learning exerpt, will lay out a step by step approach of how to properly implement AI in a company.
Artificial Intelligence and Machine Learning: Effective Technology for your Business
Learn how machine learning and artificial intelligence is currently deployed in the collection industry, how to embrace it, how to use it, and how to implement it into your business processes. We will also touch on the next wave of developing technologies in the ARM industry.
Are your digital communication strategies effective?
Digital communications including e-mail and texting presents an unquestionable opportunity for the collections industry. Improved response and collection rates, the ability to reach consumers in ways they prefer to communicate, and the ability to reduce costs and reach more people are definite advantages. So what should an ARM firm look for? How can you evaluate the effectiveness of your digital communications solutions?
Adopting Defensive Security Strategies - Because Compliance Misses Approaching Threats
Learn about adaptive security options and how to create defensive strategies to protect against approaching threats that compliance only sees in hindsight.
Waterfalling Data - Improving Success Rates for Right-party Contact
Waterfalling is one of the most effective ways to find specific data you need, while minimizing costs and increasing accuracy. This roundtable will discuss tips and tricks to get even more from your waterfalls and explain how to speed up the process so your agents can focus on making right-party contact.
Compliance and the Total Communication Platform
This buzz word has gotten even hotter! Talk through best practices and what they’re hearing surrounding compliant communications and most recent interpretations of the CFPB’s NPRM.
Improving Collections with Text Communications
Learn how to improve your customers’ experience and the effectiveness of your business model by implementing compliant texting to your communications strategy.
Are we getting replaced? How people and machines can work together.
Many of us are thinking about how humankind will transition with automation. Let’s discuss how we can adapt to the greatest technological shift in human history.
Instant Merchant Settlement and Instant ACH.
Once a payment processing batch is closed, funds are deposited into the merchants account in one second, 7/24, even holidays.
Take Back “Control” – Faster Online Content Changes to Collection Letters
In this TECHtalk Session, your business will benefit from taking back “Control” of your Collection Letter Content Changes in an Online Interface that allows YOU complete digital access for faster letter changes and rapid mailstream delivery. This saves loads of time, less frustrations and best of all, provides quicker Revenue Generation! Fee-Free Payments™ are a Compliant and Innovative Payment Solution for the ARM Industry.
Fee-Free Payments™: Assessing a fee on payments is a hot button topic within the ARM industry.
Whether actively looking to board this solution or searching for definitive answers on the subject, learn how our decade offering the product has made us a premier leader in the space.
Reshaping A/R and Credit With Artificial Intelligence
Join this session to discuss: What the Tech is everyone talking about: A quick guide to the alphabet soup of AI, RPA and related technologies. What AI is (not): Debunking the myths of dangerous superintelligence, how it impacts your career and shifting the conversation from “being replaced” to stepping up the ladder. Turing test for your AI stack: Understand what real (artificial) intelligence means for credit and A/R.
Letter Strategy, Tax Time & How AI Drives Savings in Collections
Not only can AI be leveraged to increase collections, it has the power to drive savings for collections organizations. This TECHtalk will cover how dynamic scoring and data-driven contact strategies allow collection teams to significantly improve the outcomes of letter spend based on the latest behavioral data. This is particularly relevant during tax time and other periods when there is substantial letter spend.
All-In-One Compliance
Consolidate many services all under one roof. Including: compliance, texting, email, chat, bots, customer portal, and scorecards.
Applying Automation and Artificial Intelligence to Credit Dispute Investigation
Transforms processing performance by automating e-OSCAR and direct dispute workflows, reinforcing company policies and procedures and supporting compliance with the CFPB regulations for “reasonable investigation.”
Using Machine Learning to Optimize Contact Strategy, Collections, and Compliance
Machine learning (ML) & artificial intelligence (AI) have transformed much of the global economy. Join us for a discussion on the latest advances in ML & AI in the collection workflow.
Is your collection system omni-channel collections ready?
Most collections systems used today were never developed with the digital channel in mind, or to support omni-channel collections. What are the key features collection systems need for proper omni-channel collections?
AMCA Breach: The tale of a cyber horror story
Join this interactive session to learn how you can prevent breaches with cyberdefense and see a live audience demonstration of how a password compromise happens using your own phone….if you dare
Automation and SMS – Tools for Effective Communication
A Discussion surrounding the use of automation and SMS (texting) to send automated communication to consumers regarding payment reminders, etc.
Keep Your Postage Stamp!
TCPA. Regulation E. Communication consent and tracking. Compliance risk. Electronic delivery. Reducing expenses.