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Medical Collection Software Checklist

  • Written by Collection Advisor

The following is a checklist collection professionals can use to help objectively determine which medical debt collection solution to select. Agency decision makers (evaluators) rank each one of the listed features on a scale from 1 to 5 in their respective column based on the feature’s importance to the agency (1 being least important and 5 being essential). Then in the “Product Posses Functionality” column, decision makers can check off whether or not each feature is possessed by various prospective collection solutions. The final section on this checklist is composed of features suggested by collection software vendors for consideration.

Budget: ________________________________
Decision Makers: _________________________
Date of Re-Evaluation: ____________________

General Functionality

Evaluator 1 Evaluator 2  Evaluator 3 Product Possesses Functionality  
         Can statements be regenerated/reprinted for a client for a specific period
         Tracks Multiple Internal & External Contact Names/Numbers
         Offers Automated Faxing
         Integrates with email
         Offers Automated Phone Dialing (how many numbers? Home, work, cell, work #2, etc.)
         CUI environment
         Web Access - Secure and Customizable remote access for collectors
         Web Access - Secure and Customizable remote access for debtors
         Web Access - Secure and Customizable remote access for clients
         Application Development Studio
         User-definable client access interfaces
         Built-in collection agency templates

Healthcare Collections Functionality

Evaluator 1 Evaluator 2 Evaluator 3 Product Possesses Functionality  
        Manage HIPAA Privacy requests for alternate addressing
        Capture denial management statistics for reporting
        Systematically determine most appropriate letter correspondence address
        Manually Iink associated accounts together
        Interface to web-based applications for eligibility and claim status
        Manage medical records requests for claim processing

Recovery Functionality

Evaluator 1 Evaluator 2 Evaluator 3 Product Possesses Functionality  
        Agency/Attorney Management
        Asset Sales
        Metro2 Reporting on Post Charge-Off
        System of Record or Non-System of Record Functionality
        Standard Agency/Attorney/Buyer Formats
        Bankruptcy/Deceased Management

Vendor Recomended Functionality

Evaluator 1 Evaluator 2 Evaluator 3 Product Process Functionality    
        Automatically link associated accounts together Contributed by: CDS Software
        Automatically link associated accounts together by client (or age of clients) (for HIPAA compliance) Contributed by: CDS Software
        Ability to generate medical tied accounts letters Contributed by: CDS Software
        Ability to set up a first party billing service payment plan Contributed by: CDS Software