National Medical Collections Month

Member Only Content

Incorporating Compliance Objectives with Performance Incenti…

Nick Jarman

There’s a motto I have these days that says, “it’s all about performance until it’s about compliance and it’s all about compliance until it’s about performance.” It seems all organizations are playing the ultimate balancing act between providing its clients with optimal performance while remaining completely compliant with all federal and state regulations, along with internal company policy and procedures. Like it or not, from now on performance and compliance are completely intertwined, therefore it is important to balance them in your overall operational strategy which includes how your organization compensates collectors. Traditional debt collection bonus...