The following is a checklist collection professionals can use to help objectively determine which legal debt collection solution to select. Agency decision makers (evaluators) rank each one of the listed features on a scale from 1 to 5 in their respective column based on the feature’s importance to the agency (1 being least important and 5 being essential). Then in the “Software Possesses Functionality” column, decision makers can check off whether or not each feature is possessed by various prospective collection solutions. The final section on this checklist is composed of features suggested by collection software vendors for consideration.
Budget: ___________________________
Decision Makers: ___________________________
Date of Re-Evaluation: ____________________________
Legal Collections Functionality
| Evaluator 1 | Evaluator 2 | Evaluator 3 | Product Possesses Functionality | |
| Integrated with pre-legal collections | ||||
| Integrated with Microsoft Word | ||||
| Track multiple cases for each account | ||||
| Multiple, configurable lines of legal business | ||||
| History of legal actions | ||||
| Held billings | ||||
| Release/approve billings for invoicing | ||||
| View legal documents history | ||||
| Unlimited number of liable and non-liable parties | ||||
| Individual case party statuses | ||||
| Track party garnishments | ||||
| Track party services | ||||
| Track party judgments | ||||
| Case and case party tasks scheduled automatically | ||||
| Multiple check requests based on court requirements | ||||
| Multiple legal documents based on court requirements |
Recovery Functionality
| Evaluator 1 | Evaluator 2 | Evaluator 3 | Product Possesses Functionality | |
| Pre charge-off collections | ||||
| Post charge-off recovery | ||||
| Agency/attorney management | ||||
| Asset sales | ||||
| Automated file processing | ||||
| Repossession tracking |
Pre Charge-Off Collections Functionality
| Evaluator 1 | Evaluator 2 | Evaluator 3 | Product Possesses Functionality | |
| Disputes/deduction codes can be assigned | ||||
| Identifies and tracks problem invoices | ||||
| Coded problems separates from other receivables | ||||
| Offers customer and invoice-level notes | ||||
| Electronically reproduces/transmits invoices |
Vendor Recommended Functionality
| Evaluator 1 | Evaluator 2 | Evaluator 3 | Product Possesses Functionality | ||
| Import demographic changes via spreadsheet | Contributed by: Hubbard Systems | ||||
| Import financial transactions via spreadsheet | Contributed by: Hubbard Systems | ||||
| Re-classify costs as recoverable/non-recoverable | Contributed by: Hubbard Systems | ||||
| Reimburse clients for non-recoverable costs not collected from consumers | Contributed by: Hubbard Systems |