What is Online Dispute Resolution (ODR)?

  • Written by New Mexico Courts

What is Online Dispute Resolution (ODR)? Online Dispute Resolution, or ODR, is a free tool provided by the New Mexico Courts Online Dispute Resolution Center to resolve a Debt & Money Due case. This is an informal process that provides those actually involved in a court case with the opportunity to determine the best resolution for all involved. It is a chance to end a legal dispute in a way that minimizes time spent at court and saves money.

It offers a safe, private, online space to negotiate a satisfactory resolution with the other party. In some cases, this can reduce harm to a party’s credit rating and help avoid wage garnishments or other collections procedures. It gives everyone involved the opportunity to negotiate online, including the option of requesting assistance from a neutral, online mediator.

Benefits include:
• New Mexicans save time and money by using ODR to quickly settle lawsuits over unpaid debts
• ODR offers a convenient alternative to appearing in court in person
• ODR makes it easier for those with a legal problem to navigate the court system

For more information, click here for the frequently asked questions page and watch the informational video below.

Click here to view to the Supreme Court order that authorizes the ODR program pilot.

Click here for ODR Overview by Chief Justice Judith Nakamura.

Learn More about the steps in the Online Dispute Resolution process.