A Virginia woman is accusing San Antonio’s USAA Federal Savings Bank of hounding her with more than 130 phone calls in the span of two months this summer over a delinquent credit card bill.
Aubrey Hammond sued the bank Friday in federal court in Virginia, alleging the calls violated the Telephone Consumer Protection Act. The law restricts debt collectors’ and telemarketers’ use of automated dialing and prerecorded messages to consumers’ cellphones.
Hammond seeks thousands of dollars in damages.
USAA spokesman Matt Hartwig said the bank just received the complaint and is reviewing it to determine its options.
“We work to follow the Telephone Consumer Protection Act in all interactions with members. Therefore, USAA Federal Savings Bank will defend against the allegations contained in the complaint,” he said in an email.
When answering a June 1 call from USAA, Hammond heard a pause before the collection agent began to speak, indicating the use of an automated telephone dialing system, the suit says. Told the call was to collect on a debt, Hammond “revoked consent to be called any further.” To read more, click here