MoneySavingExpert (MSE)’s investigation has uncovered claims regarding practices by debt collection firm Barratt Smith Brown, allegedly pursuing debts from former Igloo Energy and Together Energy customers. The energy suppliers collapsed in 2021 and 2022, respectively. Reports suggest that some recipients received emails seemingly signed by the late pop star Michael Jackson, prompting questions about the legitimacy of debt collection methods.
Additionally, complaints indicate that some individuals were allegedly pursued for debts that had already been repaid or were not owed.
When contacted by MSE, Barratt Smith Brown allegedly acknowledged a “processing error” resulting in the unintended sending of “template letter” emails to former Together Energy customers.
While an apology was reportedly issued to affected individuals, the firm declined to disclose the full extent of the error or respond to other inquiries from MSE. To read more click here.