Breaking News

As States Re-open They Look to Contact Tracers

Steel Rose

As governors seek to reopen states after coronavirus shutdowns, many talk about the need to hire contact tracers to contain the virus. New York Gov. Andrew Cuomo predicts he will need between 6,400 and 70,000 contact tracers, according to the LA Times. Last month, Massachusetts Gov. Charlie Baker promised to hire 1,000 workers setting...


The Bottom Line

January/February 2020

Top 50 Receivables Professionals Announced

Receivables Advisor

A centerpiece of CollectTECH19 was the award ceremony recognizing elite professionals and companies of the accounts receivable industry. These professionals, agencies and products push the accounts receivable industry forward to new frontiers with higher standards for compliance and business. Those searching for the future direction of the industry need only...


Collection Software Roundtables

Shielding Collectors From TCPA and FDCPA Violations

Joshua Fluegel

The demands of regulators lead collection professionals to collect debt with the credo of “as little contact with the consumer as possible.” Every eliminated encounter with a consumer while the payment is still being collected is one less chance for a TCPA or FDCPA violation. For this reason many accounts...


Feature Stories

CollectTECH19 Brings Together the Brightest Minds in Technol…

Receivables Advisor

The convergence of the top collection professionals in accounts receivable with the top technology providers happens November 18-20 at CollectTECH19 in Ft. Worth, Texas. Several technological innovations will be introduced. With new rules for voice, text and email ready for 2020 collection professionals are pondering when it will be the...


Collection Agency Advisor

The Secret to Excelling in Profit AND Performance

Gordon C. Beck III

To each their own. That’s what I keep telling myself when discussing with my competitors what their strategy is to run and operate a successful collection agency. Everyone’s outlook is different, but the same. Sure, everyone wants to be a top agency, that’s what everyone is supposed to say. But...


Legal Collection Advisor

Executive Order According to Michael Starzec

Steel Rose

No, this is not a review of the 1996 thriller starring Kurt Russell, Halle Berry and Steven Seagal but it does focus on the prestige of the word “Executive.”   At hotels and sports arenas, you want the executive suite. In Illinois, at least a 1,000 corporations integrate “executive” into their...


Collection Industry Advisor

3 Options to Offer During Tax Season

Nick Jarman

When it comes to collecting debt, tax season is without argument the most profitable season of the year. Tax season starts at the beginning of February and wraps up in early May. February generally sees the highest return and slightly tapers off each month thereafter. One issue that can ease...


Compliance Advisor

PCI Compliance, SOC, and HITRUST

Debra J. Ciskey

With the June, 2019, disclosure of a data breach at AMCA looming large in the rearview mirror, debt collectors both large and small are scrambling to verify the security of their consumer portals and their consumer information in general. With numerous vendors and auditors serving the industry in this key...